アクサ生命保険株式会社

IT / インフォメーション・テクノロジー
End User Services Manager (L1)
職務内容
Job description
To manage End User Enablement (EUS) team which is a part of User & Workplace Services dept. he or she is responsible to manage and control end user service and support in digital workplace categories on both projects and BAU.

The individual needs to actively participate and lead team activities as below by leading the team members.

- Tier 2 troubleshooting
- Improvement and automation through Service NOW deployment
- Improvement of the user efficiency and quality from high quality of workplace support
- Manage the service catalogue is aligned with AXA global standard
- Build the improvement plan for simplifying or optimizing the workflow, processes and operations.
- Govern the asset management for workplace hardware, software and licenses

He or she will also need to manage and improve vendor services such as IT Service Desk(Dalian, China) on-site support(Sirokane)  
求めるスキル・経験
Job qualification
・5+ years of experience managing a service desk, or a team responsible for workplace, Windows client related issues
・Deep knowledge, project deployment experience of Microsoft enterprise solutions a plus.
・The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
・Thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
・Ability to balance and plan the short-term actions of the team.
・Knowledge and understanding of best practices for service management.
・Understands standard contracting procedures within own organization and has some experience in the development and negotiation of an SLA.
・Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.
・Excellent written and verbal communication skills.
・Understand and respect the customer-centric policy
・Understands the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
・Taking innovative approaches to problem solving and devising inventive and creative solutions.
・Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills.
・Must have excellent interpersonal and stakeholder management skills.
・Has excellent oral communication and written skills and takes an analytical approach to problem solving.

Qualifications
・ University degree level knowledge in Computer Science or other related engineering field
・ Japanese/English skill to be able to use in IT business, reading, writing and conversation
 
待遇
Condition 
能力・経験に応じて当社規定により優遇 
勤務地
Place 
白金本社 


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